Returns & Exchanges
At The Lost Co, we want to ensure you have the right gear for your next adventure, which is why we offer a 30-day return policy on all new and unused equipment. If your purchase isn't the perfect fit for your riding style, we are here to help you get back on the trails as quickly as possible.
Verify Eligibility
Ensure your items are in original, unused condition with all tags and packaging intact to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back and receive a return authorization.
Pack and Ship
Securely package your gear in its original shipping box and attach the provided prepaid shipping label to the outside of the package.
Receive Refund
Once our technicians inspect the returned equipment, we will process your refund or ship out your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing