Frequently Asked Questions
Everything you need to know about your gear and orders.
How long does shipping take for mountain bike components?
Most orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 days depending on the destination.
What is your return policy for installed parts?
We only accept returns on items in new, uninstalled condition with original packaging within 30 days of purchase. Once a part has been mounted or used, it is no longer eligible for return.
Do you offer professional suspension tuning services?
Yes, our expert technicians provide full service and custom tuning for Fox and RockShox suspension. You can book a service appointment through our dedicated service portal.
Are the products on your site covered by warranty?
All products sold by The Lost Co are covered by the full manufacturer's warranty. We are happy to assist you in the claim process if you encounter a defect.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping rates and import duties are calculated at checkout based on your specific location.
How can I track my order?
Once your gear leaves our warehouse, you will receive an automated email containing your tracking number and a link to follow the delivery progress.